FAQ

We’re here to help! We respond to emails and messages in the order they’re received and strive to reply within 24 hours. If your question is urgent, feel free to reach out, and we’ll do our best to assist you promptly.

We process orders quickly to get your items to you as soon as possible. If you need to change your shipping address, please email us immediately at [email protected] with your name and order number. While we can’t guarantee changes once your order has been shipped, we’ll do everything we can to help!

Orders are typically processed within 1–3 business days. Most packages are prepared within 24 hours, but during peak times, it may take up to 3 business days. Once shipped, you’ll receive a confirmation email with your tracking information.

We partner with trusted carriers like UPS, FedEx, and DHL to ensure fast and reliable delivery. For U.S. customers, most orders arrive in 3–7 business days. International shipping times vary but typically take 5–25 business days depending on your location.

Depending on the size of your order, items may be shipped in separate packages. If this happens, you’ll receive tracking information for each package, and they’ll usually arrive within 1–2 business days of each other.

If an item is out of stock, we’ll notify you via email and provide an estimated restock date. If the item won’t be available within 2 weeks, we’ll issue a refund for that item.

Yes! We ship to most countries worldwide. International orders typically take 5–25 business days to arrive, depending on your location.

We’re sorry to hear that! Please contact us at [email protected] with your name, order number, and photos of the damaged item. We’ll work with you to resolve the issue as quickly as possible.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

Tracking numbers may take 24–48 hours to activate in the carrier’s system. For international orders, tracking updates may be limited. If your tracking number still isn’t working after 48 hours, please contact us at [email protected].

If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office. If the issue persists, contact us at [email protected], and we’ll help you resolve it.

If any items are missing or damaged, please contact us immediately at [email protected] with your name, order number, and details of the issue. We offer a 30-day Money-Back Guarantee and will work with you to ensure your satisfaction.

We’re here to help! Email us at [email protected], and we’ll get back to you within 24 hours.